Refund Policy
Refund Policy
At AlignWell, customer satisfaction is our priority. We stand behind the quality of our products and offer a 30-day money-back guarantee.
30-Day Return Window
You have 30 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase is required
Items that are used, damaged, or not in original condition may not be eligible for a refund.
How to Start a Return
To initiate a return, please contact us at:
Please include your order number and reason for return in your email. Our support team will provide return instructions.
Do not send items back without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will resolve the matter promptly.
Refund Process
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, refunds will be processed within 5–7 business days to your original payment method.
Please note that it may take additional time for your bank or credit card provider to process the refund.
Late or Missing Refunds
If you haven’t received a refund after confirmation, please contact your bank or payment provider first. If the issue persists, contact us at: arwesternwear489@gmail.com